Thus, it is safe to say that this VPN certainly doesn’t stand out as the most user-friendly option on the market.Īdditionally, it is far from the best to use on FireTV. While it does allow for this service to be used by iOS users, you will have to go through a hefty installation process for this to be made possible. You are looking at fair compatibility for Linux, Windows, and Android users. Unfortunately, we were extremely disappointed to find out that this provider offers designated apps for just a couple of devices. This doesn’t only contribute to its overall versatility but also gives an option to users who want to enjoy Mullvad VPN with a couple of devices at the same time. One of the elements we like to focus on is the ability to provide service to users of different operating systems. Unfortunately, this page is incredibly vague and is not going to help you with any relevant issues. This leaves you with the FAQs page, which also seems to be lacking critical info. It took us more than three days to get a relevant answer, and even then, it was not useful. Not only are you not able to contact them through a chat form, but their email contact form is extremely slow and ineffective. While most leading names offer a 24/7 live chat feature, this one is seriously lacking. You may also think of questions that are not answered on the FAQs page. It is a fact that, during your experience, you may come across connectivity issues. We always emphasize the relevance of effective customer support for a VPN. Weakness #3: Non-Existent Customer Support Unfortunately, it gets even worse, given the fact that their customer service doesn’t actually exist. The same goes for Bitcoin, for which the refund process is overly complicated. First and foremost, if you decide to pay by cash, you can essentially forget about getting your money back at any point. However, while their proclaimed refund policy is set at 30 days, that really doesn’t seem to be the case. ![]() These include credit and debit cards, as well as PayPal, cheques, and even Bitcoin for those hoping to stay completely anonymous. ![]() At first, the pricing options for this service seem to be friendly, and there is a myriad of payment methods available. Therefore, you will want to be sure that there is an option to unsubscribe and get your money back. Just like any other VPN, Mullvad has its disadvantages. Overall, it is not the best solution if you were hoping for a friendly-VPN jurisdiction. This is something that we will be discussing down below. The main issue here is that you can’t get a relevant answer from their customer support. Thus, any of the listed countries (US, UK, Australia, and more) are allowed to request data and privacy info from Mullvad VPN. This service is set in Sweden and, as such, it obliges to the regulations of the 14 Eyes alliance. The answer to where this provider is based is quite tricky. Otherwise, let’s move on and talk about what could be better with this product. If you want to find out more about both its strengths and weaknesses, you can read our full review about it. ![]() This is perfectly normal, as paid and free VPNs alike lack in certain aspects. Why Can Mullvad VPN Be Disappointing?įirstly, you shouldn’t be surprised that this provider has its cons. Bearing that in mind, we did a thorough analysis to find out more about Mullvad and what are the best alternatives to this service. It is not as known as some other providers, but its solution can be appealing to some, especially if you’re looking for anonymity. ![]() Looking at the market, there is a myriad of VPNs that seem to offer reliable performance.
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